The client may need to be relaunched. Ask the user to completely exit the program by right clicking the icon in the system tray and choosing "Exit OnBase."




If the problem continues after relaunching, does the problem occur when scanning a document into Unity? If so:

  1. Check scanner connections;
  2. Check scanner drivers;
  3. Reboot scanner.



If the problem continues after relaunching and rebooting the scanner, you may need to restart your device. If the issue persists after all of the steps above, please submit a ticket to the Help Desk at helpdesk@akronhousing.org.